WORKS ALONGSIDE, NOT MATCHED

Freshservice: the service desk and CMDB asset inventory platforms feed

SHORT ANSWER

Freshservice is Freshworks's service desk, with an IT asset management offering that adds asset discovery and a CMDB from its Growth plan, and SaaS discovery, service discovery and dependency mapping in higher plans. It publishes service desk prices ($19 to $99 per agent a month, billed annually) and a 14-day trial, but not the price of the asset units that asset management is licensed by. Agents, OT, identities and internet-facing assets are not described on the pages we read.

By The Inventory Desk · CAASM Finder · Published 2026-10-11

Desk research from public vendor pages read on 27 September and 11 October 2026. Profiles follow our published method; we did not run the products.

Updated 2026-10-13

Visit Freshservice's site

Which approaches does Freshservice describe?

Full bar: described on the vendor's pages we read
Hatched bar: described with a condition (another product, a higher tier, or part of the approach)
Stub: not in our sources (it may exist; we did not find it)

The bars show what each vendor's own pages describe, or how your answers weigh the five approaches. They are not a measure of how well a product works.

From Freshservice's own pages.
Approach	Status	What the pages say	Source
CAASM aggregation	Not in our sources	Not described on the pages we read.	None
Agent-based inventory	With a condition	Asset discovery is included from the ITAM Growth plan; how it collects is not detailed on the pricing pages we read.	Source: Freshservice IT asset management pricing · Read 11 Oct 2026
External attack surface management	Not in our sources	Not described on the pages we read.	None
CMDB-centred inventory	Described	The ITAM Growth plan includes asset discovery and a CMDB; Enterprise adds service discovery, application dependency mapping and business service mapping.	Source: Freshservice IT asset management pricing · Read 11 Oct 2026
Exposure management	Not in our sources	Not described on the pages we read.	None

Which parts of an estate does Freshservice cover?

Estate coverage described on Freshservice's pages.
Servers and network devices	Not in our sources
Cloud workloads	Not in our sources
SaaS applications	Partly SaaS discovery and software asset management from the ITAM Pro plan. Source: Freshservice IT asset management pricing · Read 11 Oct 2026
Identities as assets	Not in our sources
Off-network laptops	Not in our sources
OT and IoT devices	Not in our sources
Internet-facing discovery	Not in our sources

How does Freshservice collect and reconcile data?

Collection and reconciliation described on Freshservice's pages.
Deployment	IT asset management is licensed separately from ITSM, by Asset Units purchased in packs of 500. Source: Freshservice IT asset management pricing · Read 11 Oct 2026
Offers its own agent	Not in our sources
Works without new agents	Not in our sources
Merges records from several sources	Not in our sources
Integrations	Not described on the pricing pages we read. Source: Freshservice IT asset management pricing · Read 11 Oct 2026

What does Freshservice do with the inventory?

What Freshservice's pages describe doing with asset data.
Feeds or updates a CMDB	Matches Includes a CMDB from the ITAM Growth plan. Source: Freshservice IT asset management pricing · Read 11 Oct 2026
Cross-source queries and reports	Not in our sources
Workflows, tickets or actions	Partly Sold alongside Freshservice ITSM plans; workflow detail is not on the pricing pages we read. Source: Freshservice pricing · Read 11 Oct 2026
Platform it is part of	None
Platforms it connects to	None in our sources

What does Freshservice cost?

ITSM: Starter $19, Growth $49 and Pro $99 per agent a month, billed annually; Enterprise custom; 14-day free trial. ITAM: licensed by Asset Units in packs of 500 (a desktop or SaaS user is 1 unit, a server, VM or network device 4); the Asset Unit price is not shown.

Source: Freshservice IT asset management pricing · Read 11 Oct 2026

Free tier or trial Matches 14-day free trial.

Source: Freshservice pricing · Read 11 Oct 2026

Where is Freshservice strong, and where are its limits?

Strengths and limits come from the vendor's own pages and our sources; a limit can be something we did not find.

Strengths

Asset discovery and a CMDB in the same product as the service desk, from the ITAM Growth plan.
Published ITSM prices and a 14-day free trial.
Higher ITAM plans add SaaS discovery, software asset management, service discovery and dependency mapping.

Limits

The ITAM Asset Unit price is not shown, so asset management cost cannot be modelled from the page.
Agents, OT, identities and internet-facing assets are not described on the pages we read.

What does Freshservice say about itself?

No vendor figures are quoted in these notes.

What has Freshservice announced recently?

No dated announcements in our sources.

How the platforms here connect to it

Lansweeper
ServiceNow, Jira Service Management, HaloITSM, Freshservice and TOPdesk are shown integrations.
Source: Lansweeper homepage · Read 27 Sep 2026

Questions people ask

Does Freshservice need an agent?

Own agent: Not in our sources. Works without new agents: Not in our sources. Not in our sources.

Does Freshservice work with a CMDB?

Matches. Includes a CMDB from the ITAM Growth plan.

Does Freshservice publish its prices?